Shipping & Returns

Shipping Policy

Metro Freight Only

We use various couriers to deliver orders around the metropolitan area. Metro delivery area extends as far as Mandurah, Pinjarra, Byford, Alkimos,
Orders are typically dispatched the same day and most often delivered the same day or sometimes the next after dispatched.

If urgent please contact us and we will see what we can do thanks

Non-Metro freight

Return & Exchange Policy

Returns

All returns must be authorised and approved by Natural Slushie before sending back. If you are sending items back because you have made a mistake or have changed your mind when ordering, we will only refund you for the purchase of the goods. Postage charges to and from are at the buyer’s expense.

All returns must have a valid tracking number as we will not issue a refund until we have the returned goods.

If Natural Slushie have made a picking error and have sent the wrong items, the customer needs to notify us at info@naturalslushie.com.au within 48 hours of receiving goods. Natural Slushie will rectify the issue at our cost.

We CANNOT refund for any OPENED food products unless the product is faulty.

Any faults/damages must be brought to our attention within 48 hours of receiving the goods and a photo of any package tampering claims or packaging faults must be emailed to info@naturalslushie.com.au within 48-hour time period upon receipt of goods.

Freight Damage

If the parcel has any dings, creases, holes, punctures or doesn’t seem right this needs to the reported to the freight company before signing for, if the parcel/s have been left ATL please make note of all damage that you see. Take pictures within 48 hours and send to info@naturalslushie.com.au we will lodge an investigation with the freight company to seek insurance. Natural Slushie is not responsible for damaged freight.

If the item you ordered is completely damaged refuse the shipment.